Privacy Policy

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California Square Foot Flooring Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, process, and protect your personal information. This policy explains how we handle your data, including SMS communications, in compliance with TCR (The Campaign Registry) requirementsand industry standards.

By using our website or services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in various ways, including when you provide it directly, interact with our website, or engage with our SMS services. The data we collect includes:

• Contact Information: Name, email address, postal address, phone number.
• Order Information: Billing and shipping details related to flooring purchases.
• SMS Data: Phone numbers provided for SMS communications, including consent preferences.
• Website & Device Information: IP address, browser type, operating system, and interaction data.
• Cookies & Tracking: Our website uses cookies to enhance functionality. You can adjust cookie settings in your browser.

We do not knowingly collect data from individuals under 18 years old. If you believe a minor has provided us with personal information, please contact us to remove it.

2. How We Use Your Information

We process your personal data only when legally permitted and for the following purposes:

• To provide services, including processing flooring orders and scheduling appointments.
• To communicate with you, including sending order updates, project notifications, and service reminders.
• For SMS communications, as described in the SMS Terms & Conditions section.
• For website analytics, to improve functionality and user experience.
• For marketing purposes, where explicit consent has been provided.
• To comply with legal obligations, such as fraud prevention and regulatory compliance.

3. Sharing of Personal Information

We do not sell your personal information. However, we may share your data in the following cases:

• With service providers who assist with payment processing, order fulfillment, SMS messaging, and customer support.
• For legal purposes, if required by law or to protect our rights.
• With consent, if you explicitly authorize data sharing with third parties.

We ensure that SMS consent is never shared with third parties for marketing purposes.

4. SMS Terms & Conditions

By opting into SMS communications from California Square Foot Flooring Inc., you agree to receive messages related to:

• Appointment reminders
• Project updates and order confirmations
• Billing and service-related notifications

Opt-In & Consent

By providing your phone number through our website or other opt-in methods, you explicitly consent to receive SMS messages from us. Your consent is not required as a condition of purchase.

Message Frequency & Fees

• Message frequency may vary depending on service needs.
• Standard message and data rates may apply as per your mobile carrier’s plan.

Opt-Out & Assistance

• To unsubscribe, reply STOP at any time. You will receive no further SMS messages.
• To request assistance, reply HELP or visit https://cafloors.net.

For more details, refer to our Terms & Conditions.

5. Your Privacy Rights & Choices

You have the following rights regarding your personal information:

• Access & Correction: You may request access to your data and correct inaccuracies.
• Data Deletion: You can request the deletion of your personal data, subject to legal requirements.
• Marketing Preferences: You may opt out of marketing emails and SMS communications at any time.
• Consent Revocation: You can withdraw consent for SMS messaging or other processing activities.

To exercise these rights, contact us using the details below.

6. Security & Data Retention

We implement reasonable security measures to protect your personal data. However, no system is completely secure. In the event of a security breach, we will notify affected users in accordance with applicable laws.

We retain your personal data only as long as necessary for service fulfillment, compliance with legal obligations, or other legitimate business purposes. Unnecessary data is securely deleted.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings. However, disabling cookies may limit website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date. We encourage users to review this policy regularly to stay informed.

9. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

📍 California Square Foot Flooring Inc.
📍 Address: 12862 Garden Grove Blvd, Unit D, Garden Grove, CA 92843
📞 Phone: (714) 467-0774
📧 Email: contact@cafloors.net
🌐 Website: https://cafloors.net

Effective Date: January 1, 2025